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Frequently Asked Questions

 

 

What sort of quality can I expect from a Lisa Ridgers original work?

     

     After nearly 20 years of working with galleries and the professional design industry worldwide; I have become a stickler for a certain level of quality in the art that I offer. Because of that, I use only professional grade, quality artist materials for my original works. Wherever possible I use UV resistant acrylic paints and mediums. I choose acid free, artist grade, quality rag / watercolor papers and mat boards. The highest level of attention to quality is put into each piece from start to finish to ensure that your purchase will look as great as it does when you first bring it into your home for many years to come.

    - Canvas artwork is professionally pre-stretched and double/ triple primed with acid free gesso and wrapped around deep profile 1 1/2” kiln dried stretcher bars. We wire it here in the studio with heavy duty picture framing wire for a piece that is ready to hang on your wall straight out of the box.

    - Paper artwork is produced with only quality professional grade materials, UV resistant and acid free where possible. Pieces are mounted on a crisp white, acid free mat board. An impressive 3-4” width makes for a quality presentation in your home. All pieces come with backer board and are individually bagged for protection.

 

What is your shipping Policy?

 

Free standard, ground FedEx shipping, on all purchases from this site, to the 48 contiguous United States.

Unfortunately, at this time we cannot offer shipping to AK,GU,VI, or PR.

 

We ship worldwide with USPS and Fed Ex. We will ship your purchase via the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 3-10 business days. You will receive a tracking number as soon as your order has been shipped. Oversized packages will require a request for a quote and will incur extra charges for freighting if necessary.

 

Shipping Outside of the Continental US, Expedited Shipping, and Special Request

  • Expedited domestic shipping will be charged to customer and calculated in the cart upon checkout
  • APO/military shipping is charged full cost to customer at checkout and sent via USPS. 
  • Requests for shipping outside of the continental United States, will be charged at full cost to customer. Please contact us for a quote before ordering.
  • Customer is responsible for customs, duties and taxes required for international shipping. 

What is your Policy on Returns/Exchanges/Refunds? 

 

     I want you to be 100% satisfied with your new Lisa Ridgers piece. We will take every step possible to let you know exactly what you can expect when you order your chosen work. If you are not satisfied with your piece upon arrival, or if it is damaged in shipping; you may contact us within 7 days to request a refund or exchange. Shipping costs are non refundable.

If your piece arrives damaged please save the original packaging and send an email to contact@lisaridgers.com with a brief description of the damage and photos of the damage to the piece(s) and packaging.

 

Where can I view your Terms and Conditions and Privacy Policy?

Follow the dropdown links under FAQ on any page of this site. Offsite viewing of our policies is accessible by clicking the links below.

Terms and Conditions 

Privacy Policy 

 

How else can I keep up with your new work?

 

     You can follow us on Facebook, Instagram, and Pinterest by following the links at the bottom of any page on this site, or click here to be taken to my LinkdIn profile. Be sure to sign up here for updates on my newest works and studio news.

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

We want you to be completely satisfied with your new art purchase. You may contact us within 7 days of delivery of your new Lisa Ridgers original artwork to arrange a return. Full details on the returns process are available on our FAQ's page - https://www.lisaridgers.com/faq-ridgers-art

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Lisa Ridgers uses only professional grade high quality materials for the production of her artwork. - All canvas is by Fredrix (or of a similar grade) and double/triple primed with high quality acid free acrylic gesso. - Paints and mediums are professional grade by Golden or Liquitex. UV resistant and durable, high quality pigments. - Papers and matboards are high quality, cotton rag and acid free. - All other mixed media materials are chosen and/ or prepared for maximum durability and longevity with nearly 20 years of experience behind us.

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